Straight-Through Processing Eliminates Standard Risk Decisions
#1Major carriers have deployed ML-driven straight-through processing (STP) pipelines that route standard-risk submissions through automated eligibility, scoring, pricing, and decisioning without any human underwriter involvement. Lemonade processes over 30% of its policy transactions end-to-end via AI with no human touch. Zurich Insurance Group's automated underwriting platform handles over 90% of SME submissions in certain markets without human review. Nationwide, USAA, and Erie Insurance have all disclosed STP deployments for personal lines with comparable throughput rates. The pipeline is expanding from personal lines into small commercial BOP, GL, and workers' compensation.